Airlines Turn to AI as They Up IT Spending
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javascript:mctmp(0);Early forms of autopilot technology sprang up more than a century ago, but the aviation industry now is counting on artificial intelligence to improve the traveler experience.

AI is an emerging area for airline IT investment, according to a 2017 report by SITA; half of airlines plan to invest in AI and cognitive computing over the next three years. Overall IT spending by airlines increased an estimated 3.3 percent to $24.3 billion in 2017, according to the report.

In a late-2017 webinar on aviation industry AI, Houman Goudarzi, innovation manager for the International Air Transport Association, spoke of four generations of AI that have improved airline operations or will do so:

  • First generation: flight management systems and other technology in common use on aircraft, such as automatic cabin pressurization technology
  • Under development: harnessing technology to predict passenger behavior and to model revenue management; and using biometrics to eliminate the need for boarding passes
  • In the future: better detection and analysis of aircraft damage
  • Eventually: self-flying planes and autonomous in-flight services

Read more in BTN.