Airlines Renew Investments in Lounge Experience
PDF Print E-mail

Carriers around the world, including the three largest U.S. ones, have been developing and opening new airport lounges, including specialized products for the highest level of premium travelers. It's a move that is long overdue, said Samuel Engel, SVP of consulting firm ICF's aviation group. Airlines would not deny now that their lounges needed an upgrade to meet the premium traveler's needs, he said. "Airlines have been slow to recognize that the lounge is part of the seamless experience for the customer."

Read more in Business Travel News.